Frequently Asked Questions

Creating a petpkr account is straightforward. Click the registration button on the homepage, enter your full name, date of birth, email address and a secure password, then confirm your email via the verification link sent to your inbox. You will need to be at least 18 years old — or the higher minimum required by the operator's licence jurisdiction — and located in an eligible jurisdiction. Complete KYC verification before placing your first withdrawal request.

Standard KYC verification on petpkr requires a valid government-issued photo ID — a Pakistani CNIC (Computerised National Identity Card) is the most commonly used document; a current passport is also accepted. You will also need proof of your current residential address (a recent utility bill or bank statement dated within 90 days) and may need to complete a liveness or selfie check. Upload all documents through the secure HTTPS portal inside your account dashboard — never share them via email or messaging apps.

No. petpkr strictly enforces a one-account-per-person policy. Each individual may hold only one registered account, tied to a single email address, identity document and device. Creating duplicate or multiple accounts — regardless of the reason — constitutes a breach of the Terms & Conditions and may result in immediate account suspension and forfeiture of all balances. If you have lost access to your existing account, contact support to recover it rather than registering a new one.

Click the "Forgot Password?" link on the login page. Enter the email address registered to your account and petpkr will send you a secure password reset link. The link is time-limited, so use it promptly. If the email does not arrive within a few minutes, check your spam or junk folder. If you are still unable to access your account, contact petpkr support through the Help Centre with your registered email and any account details that can confirm your identity.

petpkr is an English-language platform designed with Pakistani users in mind — whether you are based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar. However, petpkr does not hold a Pakistani gambling licence and does not claim to be authorised by any Pakistani authority. Online gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act, 1977. Users are responsible for determining whether accessing petpkr is lawful in their specific location. This is not legal advice.

The currency options available on petpkr — including whether PKR is a supported transaction currency — depend on the operator's current configuration and the payment methods active for your account at any given time. Where PKR transactions are available, they will be clearly indicated in your Account Cashier. Currency conversion fees may apply if your chosen payment method processes in a different currency. Always check the Cashier section for current, accurate information rather than relying on general references.

Minimum deposit amounts on petpkr vary by payment method and are set by the operator. As an illustrative reference, minimum deposits for some methods may start from around PKR 1,000, though this figure is subject to change and may differ across deposit channels. Always check your Account Cashier for the current minimum applicable to your chosen payment method before attempting a deposit. Deposits below the minimum will be declined automatically.

Most deposit methods reflect in your petpkr account balance within a few minutes of the transaction being confirmed on the payment provider's side. Some bank transfer methods — including standard bank transfers via institutions such as HBL, UBL or Bank Alfalah — may take longer depending on the sending bank's processing schedule. Cryptocurrency deposits (BTC, USDT) are subject to blockchain network confirmation times, which can vary with network congestion. If a deposit has not appeared after a reasonable time, contact petpkr support with your transaction reference.

Withdrawal delays can occur for several reasons: your KYC verification may not yet be complete; there may be an outstanding compliance or AML check on your account; a pending document request may be awaiting your response; or the payment method you selected may have longer processing windows. Bank transfers typically take longer than e-wallet routes. Check your account notifications and email for any pending action items. If your withdrawal has been pending beyond a reasonable period with no communication from petpkr, contact the support team through Live Chat.

As a general principle, petpkr follows standard anti-money laundering practice which requires withdrawals to be returned to the same payment source used for deposits wherever possible. Withdrawing to a different account or payment method may require additional verification and documentation. Withdrawals to third-party accounts — accounts not in your own name — are not permitted. If your original deposit method is no longer available, contact support before submitting a withdrawal request to understand the applicable process.

petpkr provides information about and access to cricket betting markets including Pakistan international matches, PSL T20 franchise cricket, and ICC tournaments such as the Cricket World Cup and Champions Trophy. Cricket is one of the most popular betting categories for Pakistani users on the platform. Available markets, odds and in-play betting options are determined by the operator. petpkr has no affiliation with the PCB, PSL or the ICC — those organisations' names are referenced for market context only.

Beyond cricket, petpkr covers a wide range of international sports betting markets including football (English Premier League, La Liga, UEFA Champions League), UFC and MMA, basketball, tennis and more. The specific sports and markets available at any time are determined by the operator's sportsbook offering and may vary seasonally or by event. Check the Sports section of your account for the full current selection of active markets and upcoming fixtures.

In-play or live betting allows you to place bets on sporting events while they are in progress. Odds update in real time to reflect the current match situation — for example, a cricket team's win probability shifts with each over or wicket. Markets typically open a few minutes after a match begins and close at specific points (such as the end of an over, or at the fall of a wicket). Bet acceptance speed and market availability during live events are subject to the operator's platform settings and network conditions.

petpkr's live casino section typically features real-time games streamed with live dealers, including baccarat, blackjack, roulette and game-show style titles. Live dealer games are particularly popular with Pakistani users who prefer the experience of a real table versus a purely computer-generated interface. Specific games available depend on the live casino providers contracted by the operator. All live casino games are played for real money; no free-play mode is available for live dealer titles.

Settlement of bets on abandoned, reduced-overs or weather-affected cricket matches follows the sport-specific betting rules published in petpkr's Betting Rules section. In many cases, markets are voided and stakes returned if a match cannot produce an official result, though this depends on the specific market type (e.g., match winner versus first wicket). Results are always based on the official outcome declared by the relevant governing body — PCB, ICC or the applicable tournament authority. Check the full Betting Rules within your account for detailed settlement procedures.

A welcome bonus on petpkr typically matches a percentage of your first qualifying deposit up to a maximum bonus amount — for example, a 100% match up to PKR 25,000 means a PKR 10,000 deposit would receive PKR 10,000 in bonus funds. Bonus funds are credited separately from your real money balance and must meet the applicable wagering requirement before they can be withdrawn. The minimum deposit, eligible payment methods, wagering multiplier and expiry period are set by the operator and detailed in the specific offer's terms.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet through a bonus amount before it becomes withdrawable. If you receive a bonus of PKR 5,000 with a 20x wagering requirement, you need to wager a total of PKR 100,000 on eligible games or markets before that bonus converts to real, withdrawable funds. Different game types contribute to wagering at different rates — slot games typically contribute 100%, while table games or live casino may contribute less. Check the specific bonus terms for the exact contribution rates.

No. Bonus funds that have not yet met the applicable wagering requirement are not eligible for withdrawal. If you submit a withdrawal request while bonus funds are still active and incomplete, the bonus funds will typically be forfeited rather than paid out. Your real money balance (if any is separate from the bonus) may still be withdrawable in some configurations — check the specific bonus terms. Once wagering is complete, the bonus converts to real money funds that can be withdrawn subject to standard verification requirements.

Yes, all bonuses on petpkr have an expiry period during which the wagering requirement must be completed. Typical expiry windows range from 7 to 30 days depending on the specific offer, though this varies by promotion. Once a bonus expires, any remaining bonus funds and associated pending winnings are forfeited. The expiry countdown begins from the time the bonus is credited to your account, not from the time you first use it. The exact expiry period for any active bonus is displayed in your account's Bonuses section.

Bonuses may be voided by petpkr if the applicable terms were not met — for example, if you requested a withdrawal before completing wagering, if the bonus expired, or if there is evidence of bonus abuse (such as wagering exclusively on low-risk or excluded bet types to artificially fulfil requirements). Bonuses may also be voided if an account is flagged for multi-accounting or any other breach of the Terms & Conditions. If you believe a bonus was removed in error, contact support with your account details for review.

petpkr uses HTTPS/TLS encryption on all data transmissions between your device and the platform. Passwords are stored in cryptographically hashed format and never in plain text. Access to your personal and financial data within petpkr's systems is restricted to authorised personnel on a need-to-know basis. KYC documents are processed only through the official secure portal and handled by contracted identity verification providers under strict data processing agreements. For the full picture, read our Privacy Policy.

Two-factor authentication (2FA) is available on petpkr where supported by the operator's account security settings. When enabled, 2FA requires a second verification step — such as a one-time code sent to your registered mobile number or generated by an authenticator app — in addition to your password at login. petpkr strongly recommends enabling 2FA as it significantly reduces the risk of unauthorised account access. Check your Account Security Settings to see if 2FA is available and to activate it.

petpkr provides six core responsible gambling tools accessible through your Account Settings at no cost: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cool-off periods (24 hours to 6 weeks), and self-exclusion (minimum 6 months, up to permanent). Reducing a limit takes effect immediately; increasing a limit requires a mandatory cooling-off period before the higher limit applies. For a full explanation of each tool, visit the Responsible Gambling page.

To request self-exclusion, contact petpkr support via Live Chat or the Help Centre in your account dashboard and state clearly that you wish to self-exclude, specifying your preferred exclusion duration (minimum 6 months). Self-exclusion is a binding, irrevocable request — it cannot be reversed during the chosen period, even at your own request. This is by design. During exclusion, your account will be suspended from all betting activity and removed from marketing communications. Any verified real-money balance will be returned to you. If you are in distress, please also seek support from a recognised mental health or gambling counselling service in your area.

No. petpkr does not hold a Pakistani gambling licence and does not claim to be regulated, approved or endorsed by any Pakistani authority — including the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial government body. Online gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act, 1977. Nothing on petpkr constitutes legal advice. Users are solely responsible for determining whether accessing the platform is lawful in their jurisdiction and must comply with all applicable local laws. The platform is intended for adults aged 18 and over.